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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy (the "Policy") sets out how Netway Infotech Private Limited (hereinafter referred to as "NIPL"), handles or deals with your Personal Information, including Sensitive Personal Data, which NIPL collects, receives, possesses, stores, deals, or handles while you use NIPL's website, applications (hereinafter called "apps") and services (collectively, "NIPL Services/Products") or otherwise interact with us during the course of our relationship.

This Policy should be read with the Terms of Use at https://www.netwayconnect.com/terms-conditions, Terms and Conditions of Customer Acquisition Form (CAF) for NIPL's Services, End User Agreement of network devices provided by NIPL, or any other terms agreed upon, document executed/signed by you, as may apply.

Registration, usage, or purchase of any of NIPL's Services/Products implies your express consent and agreement to this Policy.

This Policy may be modified in view of changes in business, technology, regulatory framework, and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.
 

Collection of Information

To facilitate your seamless access to NIPL Services/Products, billing, innovation, improvement, marketing, and promotion, and/or for complying with regulatory obligations, NIPL may collect the following types of information:

Personal Information – information that can identify you directly or indirectly:

  • Basic details such as your name, contact number, address, and date of birth

  • Photograph

  • ID/address proof (Aadhaar, PAN, etc.)

  • Transactions linked with your customer ID

  • Demographic details

  • Usage logs, cookies

  • Device identifiers (IMEI, IMSI, MAC, IP, etc.)

Sensitive Personal Data includes:

  • Passwords or login credentials

  • Financial info like bank/card details

  • Biometric information

Mandatory information under law includes:

  • Name, phone number, address

  • Photograph

  • Valid ID and address proof

If you decline to provide required information or withdraw consent, services may be discontinued.

Non-Personal Information may include:

  • Device/system/browser/OS/IP info

  • Web/app usage analytics

  • Location data

We may also collect information if you contact us or fill out a form. Submitting your information may imply consent to be contacted via phone, SMS, WhatsApp, or email, even on DND numbers.
 

Use of Information

Your information may be used for:

  • Identity and access verification

  • Service delivery and improvement

  • Complaint handling and support

  • Billing and account-related communication

  • Analyzing usage patterns and preferences

  • Targeted advertising and marketing

  • Enforcing terms and preventing fraud

  • Legal compliance

We ensure reasonable confidentiality and security of your personal information under law.

NIPL may involve third-party vendors (under contract) for data processing, handling, and storage, all subject to confidentiality agreements.

Any user-generated public content (e.g., comments or blogs) is not considered personal information under this policy.

Non-personal info may be used for analytics, trends, improvements, and network insights.
 

Transfer of Information

NIPL may transfer your information within or outside India, only for service delivery or with your consent. Equivalent levels of protection will be ensured.
 

Sharing and Disclosure

We do not sell or rent your information. It may be disclosed under these scenarios:

  • Mergers/acquisitions: Info may be shared with or transferred to new business entities, which must comply with this policy.

  • Partners: Verified vendors or group companies under strict contracts and confidentiality.

  • Customer-requested sharing: When you ask us to share data with third-party platforms (e.g., logging in via NIPL ID), you will be notified and your consent obtained.

  • Government/judicial authorities: If required for investigation or legal obligations.

  • Legal reasons: To prevent fraud, detect misuse, or comply with law.

  • To protect NIPL or its affiliates from misuse or unauthorized actions.
     

Storage, Retention, and Security

  • We follow reasonable security practices to protect your data—technical, operational, and organizational controls.

  • Your data may be stored electronically or physically, depending on the need.

  • Any third-party processor is bound to follow data security practices as per law.

  • Despite our best measures, we are not liable for breaches beyond our control—hacking, sabotage, acts of God, etc.


Third-Party Websites, Applications, and Services

NIPL websites/apps may contain external links. These are governed by their own privacy policies and not by this one. If you log in or link your info to third-party apps/sites, NIPL will notify and seek your consent before sharing.


Access, Correction, and Deletion

We strive to keep your records accurate. You must ensure the data provided is correct and updated.

Upon verification, you can request:

  • Access to your data

  • Correction or updates

  • Deletion of your data

This can be done via the Contact page. Deletion may result in service termination, and we may retain data as required by law or technical limitations.
 

Feedback and Grievance Redressal

We are committed to securing your data. For any queries or complaints, contact:

We aim to resolve issues effectively and promptly.

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